How good is the job you do?

Sometimes, I see arrogant people, including many  graduate of famous universities doing lousy  jobs, making terrible mistakes.

Actually, it's not that much common to see people doing a good job, and feeling proud and happy for that. Very often, I have the impression that most workers, people serving at stores, call centers, brokerage houses, and a handful of other kinds of business, just want to get rid of the customer the easiest and fastest way possible. It looks as though all that really matters is making money, work being merely a way to achieve this — when it should be exactly the opposite, id est, money being the consequence of a well-done job.